FAQs

How much will postage and packing cost?

Standard orders are shipped Australia-wide with a flat rate of $9.95. When you spend $150 or more at Gainsboroughhome, we will post your order to you free!

Can I track my order?

Your order confirmation email will provide a tracking number with which you can track the progress of your shipment using this link. Orders are shipped by Toll Ipec from our distribution centre in Melbourne.

Do we ship internationally?

International orders are shipped with Air Mail for a flat rate of $50 . All international customers are responsible for any duties and import taxes incurred and any return shipping costs. All transactions are processed in AUD. We accept Visa and MasterCard or PayPal. We do not accept personal or corporate cheques, or cash.

Do we ship to Post office Boxes?

Yes. We can delivery via Australia Post to PO Boxes.

How long will it take for my order to arrive?

All orders are sent from our distribution centre in Melbourne.  It may take up to 5 business days for delivery in metropolitan areas and up to 8 business days for regional areas. 

What if I'm not home when my order arrives?

We want to make sure your parcel arrives securely. Couriers do not leave parcels unattended, unless otherwise advised. A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.

What If I change my mind?

It's OK to change your mind! We want you to love our products and shop with confidence so we can accept returns for change of mind within 14 days of you receiving your order. We will issue a refund or exchange, provided the item was purchased at full price and is in its original sale condition. The goods must be unused and unwashed and in all the original packaging and labels. For hygiene reasons, pillows and quilts, underlays and toppers, mattress and pillow protectors are non-returnable unless faulty. Pls ensure you you select these items carefully before purchase. Item's purchased during a sale are non-refundable. Items purchased during a Gift with Purchase offer, are non refundable. 

For products delivered to addresses outside Australia, we do not currently accept returns for change of mind, unless the item(s) received are faulty or not as ordered. For any enquiries please contact our customer service team.

What if a product is faulty or incorrectly delivered?

We take great care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, damaged or we have not delivered what you ordered, we would like to help you resolve the problem. Please contact us our Customer Service team within 7 days of receiving your order, so that we may assist you.

Who pays for return freight?

If you are returning or exchanging for a change of mind , return postage costs will be at your expense, unless the item(s) received are faulty or not as ordered. In this instance, postage costs will be covered by us.  As Gainsborough is not liable for the loss of an item being returned we recommend that you return it using registered mail. Please contact our customer service team for any returns, and we will get back to you with instructions

What is the process for returns?

Please contact our customer service team and we will advise the  procedure. To help us process a return as quickly as possible, please always quote your Order Reference number with any query

Back In Stock Notifications (Notify Me)

If a product you like is sold out, you can click the 'Notify Me' link and we will send you an email if it comes back in stock. We will only email you once. We cannot reserve items, so if you receive an email notification that something is back you'll need to be quick if you want to purchase before it sells out again.

How do I contact your Customer service team?

We're here to help, so please contact us on living@gainsboroughhomeonline.com or ph (03) 9380 3400.

I’d like to touch and feel the products first. Where can I see them in person?  

If you’d like to try before you buy our products then head to any Harvey Norman, Spotlight, Harris Scarfe, Domayne or Adairs store. Each store may stock varying product from the range. Please contact our customer service team for more information.

 

What are the bed linen sizes ?

Quilt Covers and Quilts
Single: 140x210cm
Double 180x210cm
Queen: 210x210cm
King: 240x210cm
Super King: 240x270cm

 

Standard Pillowcase
48 x 72cm

 

Euro Pillowcases
65 x 65cm

 

300TC Cotton Percale Sheets
Single: 1 Fitted Sheet (91 x 193 x 40cm), 1 Flat Sheet (180 x 260cm) & 1 Pillow Case (48 x 73 x 16cm)
King Single: 1 Fitted Sheet (107 x 203 x 40cm), 1 Flat Sheet (200 x 260cm) & 1 Pillow Case (48 x 73 x 16cm)
Double: 1 Fitted Sheet (137 x 193 x 40cm), 1 Flat Sheet (225 x 260cm) & 2 Pillow Cases (48 x 73 x 16cm)
Queen: 1 Fitted Sheet (152 x 203 x 40cm), 1 Flat Sheet (255 x 260cm) & 2 Pillow Cases (48 x 73 x 16cm)
King: 1 Fitted Sheet (183 x 203 x 40cm), 1 Flat Sheet (285 x 260cm) & 2 Pillow Cases (48 x 73 x 16cm)

 

500TC Cotton Sateen Sheets
Double: 1 Fitted Sheet (137 x 193 x 40cm), 1 Flat Sheet (240 x 260cm) & 2 Pillow Cases (48 x 73 x 16cm)
Queen: 1 Fitted Sheet (152 x 203 x 40cm), 1 Flat Sheet (255 x 260cm) & 2 Pillow Cases (48 x 73 x 16cm)
King: 1 Fitted Sheet (183 x 203 x 40cm), 1 Flat Sheet (285 x 260cm) & 2 Pillow Cases (48 x 73 x 16cm)


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