Returns

RETURNS

It's OK to change your mind! We want you to love our products and shop with confidence so if something isn’t quite right, we can accept returns within 14 days of you receiving your order. We will issue a full refund or exchange as long as the item was purchased at full price and is in its original sale  condition. The goods must be unused and unwashed and in all the original packaging and labels. Return postage costs will be at your expense, unless the item(s) received are faulty or not as ordered. In this instance, postage costs will be covered by us.

 

Email us at living@gainsboroughhomeonline.com for any returns, and we will get back to you with instructions. For hygiene reasons, pillows and quilts, underlays and toppers, mattress and pillow protectors are non-returnable unless faulty.  Please ensure you you select these items carefully before purchase. No additional discount may be applied to any stock on sale.  Item's purchased during a sale are non-refundable. Items purchased during a Gift with Purchase offer, are non refundable.

 

EXCHANGE

Gainsborough will be happy to exchange your item for the same item. We inspect and pack our products carefully to ensure that you receive them in perfect condition. Products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error, you can claim an exchange or refund. If you do receive a damaged item please contact us at living@gainsboroughhomeonline.com, within 5 days of receiving your order to arrange a replacement.


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