ONLINE RETURNS

In addition to accepting returns for faulty goods, we also except returns for change of mind even if you’ve taken the product out of its packaging and used it, as long as the product is physically returned to us within 30 days of the original purchase (not delivery) date.

If you wish to return a product you’ve purchased off the Gainsborough Home website, simply contact our customer service team using the email below and we’ll provide you with a return address with prepaid postage for you to use (please note that we only provide a prepaid return address and NOT a satchel or repackaging materials of any kind).

Email us at info@johncotton.com.au for any online order returns, and we will get back to you with instructions and return authorisation.

Please note:  These T&Cs relate to our online store only.  Some stores have different policies regarding returns and exchanges.

If a product has been bought in-store, please return to the place of purchase with proof of your purchase such as a receipt or credit card statement.