John Cotton Australia is committed to providing you with the highest levels of customer service which includes protecting your privacy.
John Cotton Australia complies with the:
Information Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to its non-commercial activities;
All use of the Company’s Internet access services shall be intended to facilitate the exchange of information and otherwise be consistent with the broad objectives of the company. The smooth operation of the network relies on the proper conduct of those who use it. In general this requires efficient, legal and ethical utilisation of the network as well as adherence to the Company’s codes of conduct.
John Cotton Australia is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy. To contact us with a compliment or complaint or a privacy question, you can:
John Cotton Australia Pty Ltd
144-168 National Boulevard, Campbellfield VIC, 3061, Australia
Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined.
We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose. Generally, we will not use your personal information to market to you unless we have either your implied or express consent but in situations where it is impractical to obtain your prior consent, we will ensure you have an ability to opt out of future such communications.
We do not share your personal information with other organisations unless you give us your express consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis to enable our contractors to perform specific functions.
When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies, mail houses or other contractors to John Cotton Australia we require those companies to protect your personal information as diligently as we do.
We take all reasonable steps to maintain the security and integrity of your personal information.
You may interact with us anonymously where this is lawful and practicable. You have the right to request access to the personal information you provide, and to correct or update your personal information. This right is subject to certain exceptions allowed by law. You may instruct us to remove any previous consent you provided to receive marketing communications from us.
We respect your personal information and your right to privacy.
At John Cotton Australia, protecting your privacy when handling your personal information is very important to us and is fundamental to the way we serve you.
At John Cotton Australia, we know that when you give us your personal information, it imposes a serious responsibility upon us. We are committed to protecting your personal information and maintaining your trust.
Websites may contain links to non John Cotton Australia websites. John Cotton Australia is not responsible for the privacy policies of those other websites. We recommend you review the privacy policies of each site you visit.
We collect personal information in a number of ways, including:
Your personal information may be used to:
Verify your identity;
Also, your personal information is collected so that we, our related bodies and our dealers can promote and market services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages). This is to keep you informed of products, services and special offers and may continue after you cease acquiring services from us. If you do not wish us, our related bodies or our dealers to contact you to promote and market products, services and special offers to you, please contact us.
In order to deliver the product and services you require, we may disclose your personal information to organisations outside of John Cotton Australia. Your personal information is disclosed to these organisations only in relation to us providing our product and services to you.
In addition, we may disclose your personal information to:
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
We are experiencing some delays in processing and delivering orders due to Covid19 restrictions.
We are so grateful for your business during this time and thank you for your patience.
Subscribe to the Gainsborough newsletter and be the first to hear of new arrivals and special offers